Grooming Policy

New Client Reservations: Due to increased demand, we require a reservation fee for all new clients. Reservation fees are non-transferable and non-refundable but are applied to the cost of the scheduled groom.

Duration: Duration of each groom varies on time-of-day, condition of coat, safety-of-animal and other misc. factors. Estimated times are given upon request. 15-30-minute notice is given before end-of-groom to help client schedule pick-up.

Cancellations or Missed Appointment: Cancellations must be within 24 hours before the scheduled appointment. Cancelling under 24 hours or not showing up to the appointment is considered a “Missed Appointment”. A Missed Appointment fee will be applied to the next groom. This fee is 50% of the total scheduled base groom cost..

Late Drop-offs: Emergencies arise. We will work with you to rescheduled. However, late appointments over 15 minutes are subject to loss of the appointment due to extra time to work around other scheduled clients who are affected.

Late Pick-Ups: Because we are not a licensed boarding facility, furry client(s) must be picked-up within 30 minutes of notice. After 30 minutes late fees are charged.

Current Vaccinations: All furry client(s) must have current Rabies, Distemper and Parvo-Virus vaccines. Proof of Vaccination or current Titer testing must be provided in accordance with City and State requirements.

Aggressive/Difficult Pets: For our groomer’s safety and your pet’s safety, we request owners let us know if their pet(s) bite(s), has bitten, or is aggressive to people, other pets or specific grooming procedures, OR if their pet is excessively fidgety including excessive movement during the process. If everyone’s safety becomes an issue before or during the grooming process, we will stop services, and recommend your veterinarian be consulted.

Medical Condition: We will ask questions about current and past medical history. Any/all behavioral, medical and physical pre-existing conditions including prior surgeries, hip or joint issues, epilepsy, warts, moles, ear infections must be disclosed so that we may be mindful during the grooming process and avoid any issues that would effect these conditions.

We touch every inch of your pet through the bath, brushing and blow drying process, and see your pet more often then your veterinarian. Consider us the first line of defense in finding anything unusual with the surface of your pet. Also, if your pet has a sudden change in behavior it often time indicates that something environmental or medical maybe effecting your pet. If an undisclosed health/medical problem is discovered and/or your pet experiences a medical issue during grooming, you will be notified.

We do have available medicated shampoos. However, If your pet has a known skin allergy, we recommend bringing a prescription therapy shampoo for us to use. We cannot predict pre-existing conditions or skin allergies, found or aggravated before, during or after grooming nor guarantee any shampoos/conditioners to be completely hypo-allergenic resulting in hot spots, rashes or other skin reactions.

Parasites: If fleas or ticks are found during the grooming process a natural product will be used to kill adult parasites. We do not use medicated “dips”. We will recommend that you immediately call your veterinarian for the best method to proceed forward to prevent the infestation from returning. Once fleas are present on your pet, your house may be already infested.

Related article: AKC Keep Your Dog Safe From Fleas

De-shed and Matt Removal Risks: A matted coat or de-shedding is a necessity if your pet's coat is tangled beyond the ability to brush or comb through it smoothly. De-matting sessions are longer, stressful and may cause skin issues. If additional unforeseen matting is found, a call will be placed to the owner for any alterations to the grooming style. Photos and Videos of matting will be taken.

Brushing out matting may cause the following issues:

Skin irritation, rashes or infection due to dirt, dander and tight matts pulling on skin; and/or parasites trapped under matted coat.
Coat loss due to the coat being pulled out of the skin leading to bald spots
Underlying hot spots, open sores or abscess which in extreme cases may have secondary parasites/maggots’ infestations from the mats or extra undercoat pulling on the coat naturally over time.

The shaving process may irritate your pet's skin and pose risks including nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats, and ear bruising due to excessive head shaking afterward. For pets that have not been shaved before and have excessive matting, they may be prone to:

rashes from clipper irritation or tight matts pulling skin.
rug & sun burn susceptibility
self-inflicted scratch marks or excessive ear shaking
behavioral changes due to an altered look/smell.

Customer Satisfaction: We strive to make sure we understand your needs and have interpreted your grooming style properly. All adjustments must occur within the first 48 hours.

Grooming Policy

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